1. Who we are

ChinaMedCarePro (“we”, “us”, “our Platform”) helps international patients locate hospitals, arrange medical appointments and medical visa support in China. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data. For any privacy questions you can reach us via WhatsApp or by email at service@chinamedcarepro.com.

2. Information we collect

• Patient inquiries: your name, contact details (WhatsApp number, email), and details of your request — country, hospital preference, dates, medical condition and service required.
• Booking information: details needed to arrange and confirm your medical service, including passport information, medical records and emergency contact.

Information collected automatically

Basic usage and event data (for example, opening the chat widget, clicking WhatsApp or email links, pages visited), together with your IP address and browser/user-agent, used to operate and improve the site. Payments Payments are handled by third-party processors. We do not collect or store your full card or bank details on the Platform.

Payments

Payments are handled by third-party processors. We do not collect or store your full card or bank details on the Platform.

3. How we use your information

• To respond to inquiries and arrange the services you request.
• To coordinate appointments with hospitals as needed.
• To process bookings and payments.
• To maintain, secure and improve the website.
• To meet legal and regulatory obligations.

4. How we share information

We share personal information only as needed to provide the service: with the hospital relevant to your booking, and with service providers such as payment processors and communication tools. We may disclose information where required by law. We do not sell your personal information.

5. Data retention

We keep personal information only as long as necessary for the purposes described above or as required by law, after which it is deleted or anonymised. Medical and booking documents will be retained for the period required for service delivery.

6. Security

We apply reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International transfers

Your information may be processed in China and in other countries where our service providers operate. Where required, we take steps to protect transfers in line with applicable law.

8. Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, and you may withdraw consent. To exercise these rights, contact us using the details in section 1.

9. Cookies and tracking

We use a small amount of first-party analytics/event tracking to understand how the site is used. You can control cookies through your browser settings.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from minors without parental consent.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised.

12. Contact

Questions about this policy or your data? Message us on WhatsApp or email service@chinamedcarepro.com.