Frequently Asked Questions
Answers for international patients planning medical travel to China.
Common questions from international patients planning medical travel to China. Still unsure? Message us on WhatsApp — we’ll reply as soon as we receive your message.
We assist overseas patients to locate suitable hospitals across China, arrange medical appointment booking and medical visa document preparation. We also offer on-site coordination support during your hospital visit.
All our companions can speak fluent English. Some of them also master other languages including Malay, Japanese and Spanish.
We cover major cities in China such as Beijing, Shanghai, Guangzhou, Shenzhen, Wuhan and more. You may check city information via the menu on our website.
Send your planned city, target hospital and schedule to us via WhatsApp. Our companion service supports half-day, full-day and multi-day packages. We will confirm the exact quotation before your booking, and service time starts once we meet on site.
Yes. We offer support for invitation letter preparation and document sorting for Chinese medical (S2) visa. You can start by checking our Visa Guide page.
If you reside in China and are fluent in English or other foreign languages, you are welcome to submit your application to join our companion team. More details will be available on our recruitment page.
It depends on the department and hospital. Some specialist clinics require advance booking, while others can be arranged quickly. Contact us to check the latest availability.
No. Our service covers coordination, translation and arrangement support. Hospital consultation fees, examination charges and medicine costs are paid separately directly to the hospital.
The waiting time varies by examination type. Some reports are ready on the same day, while others take several working days. Our companion can help collect reports for you.
Our medical companion can meet you at the hospital, hotel or airport. Services include hospital procedure guidance, real-time translation, registration assistance, fee settlement, report collection and travel logistics coordination.
Our companions help with translation and logistics support only, and they cannot provide clinical diagnosis, medical suggestions or treatment plans. All medical decisions are made by hospital doctors. Please read our Medical Disclaimer.
Share your health condition, preferred city and requirements with us. We will recommend qualified hospitals and their international departments. You can also browse hospital information on our city pages.
Payments can be completed through secure channels. We do not store your credit card or bank details on our website.
Yes. Please refer to our Privacy Policy to learn what information we collect and how your data is protected.
Yes. You may seek medical treatment in China for most chronic or pre-existing conditions. We suggest preparing complete medical records and test reports for hospital consultation. We can help sort these documents in advance.
Yes. Your family members can accompany you to the hospital. Our companion service can also support your whole travel group.
In case of medical emergency, dial 120 directly for an ambulance or go to the nearest emergency department. Our companion can help with translation and coordination if available.
